How fast will my broadband go?

This all depends on a variety of factors such as distance from the exchange, line quality and internal wiring. Our availability checker should give you a good idea on what speed your line is capable of.
 

How does usage work?

During our peak hours (08:00am to 11:59pm) any usage will count towards your monthly usage allowance. Any additional usage is charged at £1.50 per GB. You may download as much as you want from 12 midnight to 07:59am free of charge. You can keep track of your downloads & usage by viewing our graphs in your MyAccount. Any additional usage is charged on your following month's bill. You also have the option of upgrading your tariff should you find that you are exceeding your monthly peak allowance. Upgrading is free of charge but is subject to a three month contract. Downgrading (out of contract) is subject to a £15.00 one off charge.
 

Is your support based within the UK?

Yes! In fact, all our staff are highly trained in dealing with broadband & telephone related issues. Our offices are based in Cheshire and our aim is to not keep you waiting on hold for more than 1 minute.
 

Will my modem or router support ADSL+ & ADSL2+?

Almost all routers will support ADSL & ADSL2+ broadband. We recommend the BT Voyager  or Thomson Speedtouch range which are all available from our online shop or when you place an order. USB Modems are not supported. If you have any concern, please give us a call and we'll be more than happy to help.
 

I am already a Vispa Broadband customer. Can I upgrade?

Certainly however there is a one off charge of £15.00 to upgrade.
 

My line is not with BT and is with an LLU operator?

To transfer your LLU telephone line back to Vispa (BT Network) there is a one off charge of £39.99 inc VAT.
 

How long is the contract period?

Our contract term is one month and you may cancel at any point by giving us 1 month's notice.
 

What is VispaTalk and how does it work?

VispaTalk is a 'phone call over broadband' service from Vispa. You can either use our free VispaTalk PC software with a simple headset, your own VOIP phone or purchase one from www.vispashop.com. We recommend the Siemnens Gigaset Cordless Dect & VOIP phone! The advantage of VispaTalk is that telephone calls are far cheaper when made over your broadband. Local and National calls are from as little as 1p & international also starting at 1p.
 

Cease charges explained...

A cease charge of £29.07 will apply if you either cancel your broadband service (where BT stops broadband), cancel your phone line, or move ISP without using a migration authority code (MAC code). This charge is simply the opposite to the broadband activation charge but should you decide to move ISP, use the MAC key!